Latest News : RacingNorton E-Shop Update:
17/08/19 Latest Newsletter - New and Restocked Parts:
Hi Everyone, sorry it has taken a while - but have now managed to get the latest Newsletter completed, showing recent re-stocks, new products and new stuff in progress. I also have a few new articles I need to get done - will try to get these done this year!
Newsletter 29 - Summer 2019 (posted 17/8/19)
If you have any queries on parts you are waiting for, or trying to find for your SOHC (or OHV/SV) Norton, email us on our normal email@example.com email
Paul Norman (and Steph Norman - whos does our mail order)
15/04/18 Latest Newsletter - New and Restocked Parts:
Hi Everyone, a very busy last few months both manufacturing and restocking, following a difficult 2017. See our latest Newsletter below:
Newsletter 28 - Spring 2018 (posted 15/4/18)
Paul Norman. 15/10/2017
14/06/17 Previous Newsletter Here:
To see the latest new products, what is back in stock and just a general Spring 2017 update, see latest Newsletter poster here:
Newsletter 27 - Spring 2017 (posted 25/5/17)
Site Status: We Are Currently Open
But please read our Terms of Business from 2017:
20/1/17: We have re-opened for the New Year, but may only be open for limited periods of time each month – dependent on the level of orders we receive, as myself and our staff are only able to do this Norton Parts business part time.
My daughter Stephanie manages the office and the mail order side of the business (part time) – so you should see her reply to most emails. She is very friendly and efficient – but is not a motorcycle person – so please bear this in mind when emailing on our Sales email. We try very hard to keep our customers informed, but because of the number of orders we receive - sometimes it may take time to come back to you, but all orders placed will get responded to, please bear this in mind when placing orders - after an automated acknowledgement email, it may take some time - but we will respond to you when Steph gets to your order, thank you.
Please read the notes below, particularly regarding where to send differing email requests - this is really important, as if not sent to right address they will not get replied to
Paul Norman, January 2017
If we are closed: the ‘Items’ button on the left of the screen will not be present - to prevent items being ordered. If this is the case – please read the note below for opening times. It means we are dealing with a backlog, of orders and will take your email address and email you so you know when the catalog is back up – to ensure you are prioritised as the next person in the queue.
Here is our latest Newsletter, summarising 2016 and an update on on latest news: Newsletter26
Please Read our Terms and Conditions before placing any order
It is very important you do this and fully understand them to avoid any disappointment:
Online Orders Already In Progress
If you already have an order in progress – it will be being processed as normal. If you wish to enquire on your order progress use the normal mail order email: firstname.lastname@example.org
Phone Calls: Please note, although you may find a phone number one some of our web pages - Please do not phone for order updates or technical information - use the email address above. This phone number is the phone I have to use for my day job and cannot be answered for any numbers not recognised. If for whatever reason you do not get an update within 5 days on our sales email for an order/payment, then also include Paul's email - email@example.com and he will contact you back as soon as he can
Catalog Opening Times
If you wish to place a new order and want further information on when we will next be open, then please email the following address: OpeningTimes@racingvincent.co.uk
If you have a technical enquiry or want technical help – please email at the following address: TechnicalQueries@racingvincent.co.uk
But please remember – as well as this business, I work in a full time day job and only have very limited time available left for answering your queries. Therefore, I can only answer these queries as I have time available (and as I work very long hours in the day job, I am unable to take phone calls, sorry). If I have not replied back in two weeks, do not take offence – just try again!
Please do not send technical queries to any of the other email addresses – they will be ignored without exception.
Sorry – but we are only open part time, and already at capacity just dealing with customer’s existing orders on the ‘Sales’ email – therefore anything else sent to that email address will be deleted, I hope those of you that have already placed orders will understand the reason for this - we want to ensure we can prioritise what time we have to completing your orders