Latest News : RacingNorton Catalog Update:
14/05/17 Email Issues Update - Please Read:
14/5/17: Since our last update in mid April, which was letting customers know we were havning Broadband issues in our office block - we have now had our own Broadband installed . Unfortunately, we are still having some problems with this new provider's anti-virus software . . .making everything run slowly and meaning it is taking much longer to deal with email than normal.
Apologies therefore if we have been slower than normal to complete orders, but we are looking to get these issues resolved in the next week.
Added to this, April and May have seen a large inflush of orders which has added to the workload. We are trying to keep the site open (earlier in the year I said we would temporarily close for a period each month, if we were struggling to keep up with demand - see 2017 T&C's below), but we are making every effort not to do this at the moment, but work through the orders as quickly as we can.
On a more positive note, on the manufacturing and re-supply side, we have been working very hard for the last 3 months and have re-stocked many out of stock items, as well as now progressing through a list of new parts on our own in-house CNC machine (a big investment for us in mid 2016 - but means we hope to be able to offer a much bigger range of rare Norton parts in the future).
We will be posting our latest Newsletter in the next week to give more detail on latest developments
best wishes and apologies for any inconvenience the email issues may cause
Site Status: We Are Currently Open
But please read our Terms of Business from 2017:
20/1/17: We have re-opened for the New Year, but may only be open for limited periods of time each month – dependent on the level of orders we receive, as myself and our staff are only able to do this Norton Parts business part time.
Steve who has managed the online catalog and all orders for the last two years left at Xmas.
My daughter Stephanie has kindly stepped in to run the office for the moment, part time – so you should see her reply to most emails. She is very friendly and efficient – but is not a motorcycle person – so please bear this in mind when emailing on our Sales email, I am hoping she will get to enjoy the business and talking to you all!, thank you.
Please read the notes below, particularly regarding where to send differing email requests - this is really important, as if not sent to right address they will not get replied to
Paul Norman, January 2017
If we are closed: the ‘Items’ button on the left of the screen will not be present - to prevent items being ordered. If this is the case – please read the note below for opening times. It means we are dealing with a backlog, of orders and will take your email address and email you so you know when the catalog is back up – to ensure you are prioritised as the next person in the queue.
Here is our latest Newsletter, summarising 2016 and an update on on latest news: Newsletter26
Please Read our Terms and Conditions before placing any order
It is very important you do this and fully understand them to avoid any disappointment:
Online Orders Already In Progress
If you already have an order in progress – it will be being processed as normal. If you wish to enquire on your order progress use the normal mail order email: email@example.com
Catalog Opening Times
If you wish to place a new order and want further information on when we will next be open, then please email the following address: OpeningTimes@racingvincent.co.uk
If you have a technical enquiry or want technical help – please email at the following address: TechnicalQueries@racingvincent.co.uk
But please remember – as well as this business, I work in a full time day job and only have very limited time available left for answering your queries. Therefore, I can only answer these queries as I have time available (and as I work very long hours in the day job, I am unable to take phone calls, sorry). If I have not replied back in two weeks, do not take offence – just try again!
Please do not send technical queries to any of the other email addresses – they will be ignored without exception.
Sorry – but we are only open part time, and already at capacity just dealing with customer’s existing orders on the ‘Sales’ email – therefore anything else sent to that email address will be deleted, I hope those of you that have already placed orders will understand the reason for this - we want to ensure we can prioritise what time we have to completing your orders