Latest News : RacingNorton E-Shop Update:

 

03/09/17 :  We are on Holiday This Week - E-Shop Open But Office Closed:

Please Note:  We are on holiday this week and will not be answering any emails or processing any new orders.

You can still place new orders on our Norton SOHC catalog/E-Shop, but please bear in mind we will not be back in the office until Wednesday 13th September, and may have a backlog to process

Best Wishes Paul and Stephanie Norman

 

14/06/17 See Latest Newsletter Here:

To see the latest new products, what is back in stock and just a general Spring 2017 update, see latest Newsletter poster here:

Newsletter 27 - Spring 2017 (posted 25/5/17)

 

Site Status: We Are Currently Open 

But please read our Terms of Business from 2017:

20/1/17:  We have re-opened for the New Year, but may only be open for limited periods of time each month – dependent on the level of orders we receive, as myself and our staff are only able to do this Norton Parts business part time.

Steve who has managed the online catalog and all orders for the last two years left at Xmas.

My daughter Stephanie has kindly stepped in to run the office for the moment, part time – so you should see her reply to most emails.  She is very friendly and efficient – but is not a motorcycle person – so please bear this in mind when emailing on our Sales email, I am hoping she will get to enjoy the business and talking to you all!, thank you.

Please read the notes below, particularly regarding where to send differing email requests - this is really  important, as if not sent to right address they will not get replied to

Best wishes, 

Paul Norman, January 2017

 

If we are closed: the ‘Items’ button on the left of the screen will not be present - to prevent items being ordered.  If this is the case – please read the note below for opening times.  It means we are dealing with a backlog, of orders and will take your email address and email you so you know when the catalog is back up – to ensure you are prioritised as the next person in the queue.

Here is our latest Newsletter, summarising 2016 and an update on on latest news: Newsletter26

 

Please Read our Terms and Conditions before placing any order 

It is very important you do this and fully understand them to avoid any disappointment: 

Terms and Conditions

 

Online Orders Already In Progress

If you already have an order in progress – it will be being processed as normal.  If you wish to enquire on your order progress use the normal mail order email: sales@racingvincent.co.uk

 

Catalog Opening Times

If you wish to place a new order and want further information on when we will next be open, then please email the following address: OpeningTimes@racingvincent.co.uk

 

Technical Queries:

If you have a technical enquiry or want technical help – please email at the following address: TechnicalQueries@racingvincent.co.uk

But please remember – as well as this business, I work in a full time day job and only have very limited time available left for answering your queries.  Therefore, I can only answer these queries as I have time available (and as I work very long hours in the day job, I am unable to take phone calls, sorry).  If I have not replied back in two weeks, do not take offence – just try again! 

Please do not send technical queries to any of the other email addressesthey will be ignored without exception.

Sorry – but we are only open part time, and already at capacity just dealing with customer’s existing orders on the ‘Sales’ email – therefore anything else sent to that email address will be deleted, I hope those of you that have already placed orders will understand the reason for this - we want to ensure we can prioritise what time we have to completing your orders